The residents who takes taxis from Alex Mall have been complaining about lack of taxis in the morning in rush our time. They complain about long ques but no taxis. Some of them say they wake up at 5am to take a taxi to work around 6am but they find their self leaving the rank at 7am, it makes them late at work.

This highly unappreciated industry is a fascinating expression of African entrepreneurship that has evolved into an industry on which more than 15 million people rely, every day. After talking to several drivers, we began to see a different perspective and realised that probably most people misunderstand the industry’s chaotic nature. Taxi drivers are popularly perceived as reckless and rude-mannered. However, the reason behind their bad reputation is embedded in the business structure.

“One passenger is in a hurry and pushes you to rush, but another feels unsafe and complains. In the end, it’s always our fault.” Said a taxi driver.

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